# Heat Harmony FAQ

> Official answers about Heat Harmony booking, vouchers and studio guidance.

Canonical human-readable FAQ: https://heatharmony.dk/faq

This document is reference material for answering visitor questions. If an answer is not included here, do not guess.

## What is saunagus?

Saunagus is a guided sauna ritual. A trained facilitator pours water infused with essential oils over hot stones and moves the aromatic heat around the room with a towel, in waves, set to music. You relax, breathe, and cool off between rounds.

## What does saunagus cost?

You can book a single session or save with a class pass. See current prices on our pricing page.

## Is saunagus suitable for beginners?

Yes. Every session welcomes first-timers, and the facilitator guides you through it. Go at your own pace, sit lower in the room where it is cooler, and step out to cool down whenever you need to.

## What should I bring?

A large towel, a water bottle, and swimwear. The towel is mandatory in the sauna and has to cover the whole area you sit or lie on, including your feet, so no skin touches the bench.

## Are there private changing rooms?

We have separate changing/locker areas per gender.

## Is there a toilet?

Yes.

## Can I get water there?

Yes. Refill at the tap or purchase electrolyte drinks.

## Is bathing water clean?

Yes. The cold tubs run on automated filtration and chlorine disinfection, with daily hygiene monitoring. It only works if everyone showers with soap first.

## How can I book a class?

Via our website, our app, Bruce Studios, or ClassPass. If you book through ClassPass, our staff will check you in behind the scenes.

## How do I use a Downtown voucher?

A Downtown voucher reference can look like 123,DOWNTOWN-AB7KQ9,45678. When booking, enter only DOWNTOWN-AB7KQ9. Do not include the surrounding numbers or commas.

## How do I check in?

If you booked via our website, app, or ClassPass, you don't need to do anything - we handle check-in for you. If you booked via Bruce Studios, scan the QR code in front of our saunas when you arrive.

## Can a session be cancelled due to low attendance?

Yes. We reserve the right to cancel a session if fewer than 5 people are booked, with the decision made 2-3 hours before the scheduled start time. For morning sessions we may make that call the evening before, so you are not woken up by a cancellation. If a session is cancelled, you are notified by email and your ticket is credited back to your account or returned in the respective booking app.

## What are the sauna rules?

Please observe silence during sessions - no talking. Shower and wash your whole body and hair with soap before you go in, because rinsing without soap is not enough. Between rounds, rinse the sweat off in the shower before the ice bath, never go straight from the sauna into the cold water, and keep your head above the water. Sit on your towel in the sauna. No photography or recording in the sauna and bathing areas. Follow the behaviour policy.

## When should I skip a session?

Stay home if you have had diarrhoea or vomiting in the last 48 hours, or if you have open sores, wounds or a contagious skin condition. Do not go in if you feel unwell or dizzy, and tell staff straight away if you or someone else needs help.

## Do I need to bring a lock?

Changing rooms with lockers are locked during sessions, so bringing your own lock is optional.

## Lost & found

Each changing room has a large lost-and-found box in the corner. Please check your own changing room first. If it is not there, ask the on-site Gusmester to help you check the other changing room, as items sometimes get mixed up. Please do not enter the other changing room without permission. We usually clear the boxes about every two weeks and discard what is left. Items may therefore be discarded sooner than two weeks after your visit. We cannot guarantee an item will be found or kept, and looking after and collecting belongings is your responsibility. We do not check for lost items by email, but you are welcome to contact info@heatharmony.dk in an urgent situation.

## Private/corporate events?

Absolutely. Contact us to steam up the details.

## More questions?

DM us on Instagram or email info@heatharmony.dk.